الاستبدال و الاسترجاع

The return and exchange policy at Beauty Garden Store: For your safety, Beauty Garden Store does not allow the return or exchange of cosmetics and skincare products even if they are in their original condition, except for products that arrive damaged only. You can also exchange and return electronic devices products on the condition that they have not been used or opened and are in their original condition as received. Q: Are there fees for exchange and return? A: When exchanging or returning a non-damaged product, i.e., in its original condition, the customer bears a fee of 29 riyals, which will be deducted from the value of the returned product. But when exchanging or returning a damaged product, Beauty Garden covers all fees. Q: How can I exchange / return the damaged product? A: You can send an email to [email protected] or contact via WhatsApp at 0502853295, provided that the product being exchanged / returned is in its original condition, in its original packaging, and has not been used, opened, or had its packaging features altered. Q: What is the allowed period for exchanging / returning the damaged product? A: You can exchange / return the damaged product within 7 days from the date of receipt. Q: How long does the exchange / return process for the damaged product take? A: The exchange / return process takes 10 working days. Q: In the return process, how can I get the amount I paid back? A: The amount will be refunded after the damaged product arrives and its condition is verified, then the amount will be transferred to your account within a maximum of 5 working days. Q: In the exchange process, what are the steps taken? A: When you wish to exchange the damaged product and choose the alternative product, we kindly ask you to transfer the difference amount between the damaged product and the alternative product. For more information, please review the terms of use.